Digital Product Refund Policy

At Benthic Software, we strive to ensure that our customers are satisfied with their purchases. In order to minimize refunds we offer a free 30 day trial on all of our products. This should give you a change to test them and make sure they meet your needs. However, due to the nature of digital products, we have established the following refund policy for downloadable products:

Eligibility for Refunds

1. Technical Issues: If you experience technical issues with the digital product that cannot be resolved by our support team, we will issue a refund.
2. Inaccurate Description: If the product you purchased significantly differs from its description on our website, you may be eligible for a refund.
3. Duplicate Purchase: If you accidentally purchase the same product more than once, we will refund the duplicate purchase(s).

Requesting a Refund

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team at support@benthicsoftware.com with your order number, a description of the issue, and any relevant screenshots or details.
2. Refund Assessment: Our team will review your request and determine if it meets the eligibility criteria for a refund.
3. Refund Processing: If approved, the refund will be processed within 7 business days, and a credit will be applied to your original method of payment.

Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: support@benthicsoftware.com

Thank you for understanding and for your support of Benthic Software.